FAQs & Resources
General
Can I trial the service for free?
Yes, Autoaddress offers a 14-day free trial and a small amount of credit to test the full functionality of the platform.
What countries do you support?
We can capture addresses for over 250 countries and territories. We work with leading data providers including USPS, Royal Mail, Eircode, and TomTom t...
Can I add multiple users to my account?
Yes. When you log into your account, under My Account you will be able to see Manage Users button and from here you can add/edit users. There is...
I forgot my password. Can you help?
Not a problem, go to the Password reset page and enter your login email.
Where can I access the previous version of Autoaddress?
All documentation on this site relates to the latest version of our software, Autoaddress 3.0. To access Autoaddress 2.0 documentation, please follow ...
Pricing
How much does your service cost?
Click here for detailed pricing. Our plans are either monthly or annual, so the balance is valid for either 1 month or 12 months. The best way to wo...
Why does balance on a plan have an expiration date?
This will depend on your plan, i.e. Monthly or Annual, the balance will expire after 1 month or 12 months from the purchase date. This is in complianc...
How will I know when my subscription needs renewing?
Depending on the plan you selected, we will automatically charge you when your plan is due for renewal. The date your plan expires on is visible under...
How do I cancel my subscription?
To cancel your subscription, follow below steps: Navigate to My Account → Subscription → Click the Cancel Subscription button
When is a Credit Charged
This document outlines the policy regarding the deduction of purchased credits. When a full address is successfully returned from the lookup API, a c...
Security & Compliance
Do you have an ISO Certification?
Yes, Autoaddress has been awarded ISO 27001:2022 certification.
Do you offer a Service Level Agreement?
Yes, Autoaddress offers an SLA (Service Level Agreement) to customers as part of our service contract in which specific aspects of the service are def...
How do you ensure the service stays Live at all times?
Reliability is a key component of our customer promise. With that in mind, we have invested a considerable amount of time and money to ensure that Aut...
Is the service offline when upgrades or data updates are applied?
There is no downtime as upgrades and data updates are managed without impacting our technology.
How about the security and privacy of my data?
The security of your data is our primary concern. Any data that you submit as part of your registration, set up or even processing will never be sold,...