Can I trial the service for free?

Yes, Autoaddress offers a 14-day free trial and a small amount of credit to test the full functionality of the platform.

I don't need a free trial, can I use the platform without it?

If you wish to implement Autoaddress straightaway, you can. You still need to sign up for a free trial to access the account center. Once you are in, you can set up and purchase a plan to suit your business, without having to wait for the free trial to end.

Which plan should I select?

Our plans are either monthly or annual, so the balance is valid for either 1 month or 12 months. The best way to work out which plan you need is to estimate how many forms would be submitted on your website within one month or one year. Please note that the higher the plan value is, the cheaper the cost per lookup. Click here for detailed pricing.

Why do balance on plans have an expiration date?

This will depend on your plan, i.e. Monthly or Annual, the balance will expire after 1 month or 12 months from the purchase date. This is in compliance with our licensing terms agreed with our data partners.

How will I know when my licence needs renewing?

Depending on the plan you selected, we will automatically charge you when your plan is due for renewal. The date your plan expires on is visible under Expiry Date on the Subscription page. To navigate to this screen press My Account → Subscription.

How do I cancel my subscription?

To cancel your subscription, follow below steps:

Navigate to My Account → Subscription → Click the Change Subscription button → Click the Cancel Subscription button

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